FAQ'S

How long does a tow usually take?

Tow times vary, but most standard tows take 30–60 minutes depending on distance, traffic, and truck availability.

Can I ride with the tow truck driver?

In most cases, yes—if there is available seating and it's safe. Some restrictions may apply depending on insurance or safety protocols.

What should I do while waiting for the tow truck?

Stay safe. Turn on hazard lights, move your vehicle out of traffic if possible, and wait in a secure location nearby.

Do towing companies work with my insurance?

Yes, you may pay upfront and be reimbursed, or can call your provider directly at their service request number usually found on the back of your insurance card or their website. If you are covered under roadside assistance, you may have to set up the service directly with them to receive the benefit. You should always call and ask.

What if my car is stuck off-road or in a ditch?

A winch-out service can safely pull your vehicle out. Let dispatch know your situation so we bring the right equipment.

Is towing available 24/7?

Yes, most professional towing services operate 24 hours a day, 7 days a week.

How much does towing cost?

Prices vary by distance, vehicle type, and service type. Call for an exact quote based on your location and needs.

Do you tow low clearance vehicles?

Yes, we do. Please let us know in advance if your vehicle has a low clearance or lowered suspension so we can send the right equipment.

What information will I need when I call?

To ensure fast service, have the following ready: your name, phone number, vehicle make/model, exact location, and whether your vehicle is drivable or stuck.

Do I have to be there when my car is towed?

Not necessarily- if your vehicle is blocking traffic or is in the roadway at all, you will need to stay with it. In other situations- as long as you leave your keys with the vehicle (under floor mat, in the gas door flap, center console, over a tire- something like that) and you can give us some defining information that can confirm that is the vehicle we ar picking up- then in most cases, no, you do not need to be with your vehicle. we can meet you at the destination for payment.

When do I pay and what forms of payment are accepted?

Payment is due at the completion of the service. We accept major credit cards, debit cards, and cash.